Privacy Policy

Last updated: May 2026

Kweli Plus Digital Ltd ("Kweli Digital", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle personal information when you visit our website at kweli.co.ke, inquire about our services, or engage us as a client.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

1. Who We Are

Kweli Digital Ltd is a business process outsourcing (BPO) company registered in Kenya, providing social media management, virtual assistant services, and AI-enhanced support to businesses.

Registered Address: Nairobi, Kenya
Contact Email: hello@kweli.co.ke

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and business details submitted via our contact or booking forms
• Information shared during discovery calls or consultations (e.g., via Calendly or similar scheduling tools)
• Business credentials and account access details shared during onboarding (stored securely via encrypted password managers)
• Communications you send to us via email, WhatsApp, or other channels

Information collected automatically:

• IP address, browser type, device type, and pages visited on our website
• Referral sources and time spent on pages
• Analytics data collected via Google Analytics and Google Tag Manager
• Advertising data collected via the Meta (Facebook) Pixel for ad performance measurement

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and schedule discovery calls
• Deliver our social media management, virtual assistant, and AI-enhanced services
• Send service-related communications, including weekly and monthly reports
• Process invoices and manage billing
• Improve our website and understand how visitors use it
• Run targeted advertising campaigns on platforms such as Meta (Facebook and Instagram)
• Comply with our legal and contractual obligations

We do not sell your personal data to third parties, and we do not use your data for purposes beyond what is described in this policy without your consent.

4. Sharing Your Information

We may share your information with the following categories of third parties:

• Service providers: Tools we use to operate our business, such as scheduling platforms (Calendly), project management tools, email providers, and cloud storage
• Payment processors: To handle invoicing and billing securely
• Legal authorities: Where required by law, regulation, or valid legal process

All third-party processors we work with are required to handle your data in accordance with applicable data protection laws. We enter into data processing agreements where required.

5. Data Security

We take the security of your data seriously. Our measures include:

• Two-factor authentication (2FA) on all accounts and systems
• Encrypted, industry-standard password management tools
• Non-disclosure agreements (NDAs) signed by all team members before work begins
• Restricted access — only team members who need your data to perform their duties can access it
• Secure, encrypted communication channels for sharing sensitive credentials

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you as required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy, or as required by law. Specifically:

• Client data is retained for the duration of the engagement and for a reasonable period thereafter for legal and accounting purposes
• Enquiry data (from non-clients) is retained for up to 12 months
• Website analytics data is retained in accordance with the default retention settings of the relevant platforms

When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal and contractual obligations
• Objection: Object to certain uses of your data, including direct marketing
• Portability: Request your data in a structured, machine-readable format
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at hello@kweli.co.ke. We will respond within 30 days.

If you are based in the UK or EU, you may also have the right to lodge a complaint with your local data protection authority.

8. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and measure performance.

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Used via Google Analytics to understand how visitors use our site
• Advertising cookies: Used via the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising and to serve relevant ads

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, and opt out of Meta's advertising cookies via your Facebook Ad Preferences.

9. International Data Transfers

Kweli Digital is based in Nairobi, Kenya. If you are located in the United States, United Kingdom, or Australia, your personal data will be transferred to and processed in Kenya.

We take appropriate measures to ensure that such transfers comply with applicable data protection laws, including entering into standard contractual clauses or relying on equivalent transfer mechanisms where required.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch: